Faq

Did you experience a long delay, a cancellation or were you denied boarding? We can quickly tell you if you are entitled to receive financial compensation of up to € 600,- per person.Should you be entitled to financial compensation, we collect all relevant proof and information concerning the flight in question and take on correspondence with the respective airline on your behalf.In certain cases, we initiate legal steps such as: letters of default, debt collection letters and legal proceedings. This becomes necessary in the case that airlines deny you the compensation you’re entitled to.It isn’t always easy to get your money back, but we have the knowledge and expertise to bring your claim to a successful conclusion.

We have the data, technology and know-how to analyse each individual passenger case. With this knowledge we are able to enforce your right to financial compensation. Our customer service is fast, easy and transparent throughout. Our young and dynamic team of multilingual experts comes from different backgrounds; together we combine our knowledge to a rich source of expertise. What makes flightdelayshelp.co.uk different? Our commitment to transparency and superior customer service.

We only process claims in written form and are able to answer your questions in writing only, via your login account or email. This is key in making sure the dossier for your claim is built consistently and correctly, which may be of legal importance at a later stage. Additionally, this method will allow us to retrieve all relevant information in your dossier at all times. Questions will be answered within 5 business days maximum by our claims team via the login account or by email.

In order to correspond with third parties, airlines often require a power of attorney form to be provided. This is a form on which the passengers declare that we are authorised to process and submit their claim on their behalf. We ask all passengers to sign this form. Please note this may not be done digitally (however, once the form is signed, it can be scanned or photographed), and in the case of minors, both parents will need to sign in their place. (If the passenger was a minor at the time of the flight but is now 18 years or over, this passenger may sign the form himself.)

In some cases, the airline will contact the passenger directly for a payment. Please always consult with the claims team before you provide your details, for instance in order to check whether the amount offered is correct. By providing your bank account details to the airline, you may also accept any deal you are being offered. Please also be careful when providing bank or credit card details to third parties; scammers could pose as an airline and obtain sensitive information from passengers. Never disclose the so-called CVC code that is printed on the back of credit cards.